Payments Policy
This Payment Policy explains how payments, subscriptions, premium features, refunds, and billing are handled on Zooop.
By purchasing or subscribing to any paid feature on Zooop, you agree to this Payment Policy.
1. Paid Features & Services
Zooop may offer optional paid services, including but not limited to:
- Premium memberships
- Boosts and visibility features
- Event-based upgrades
- Special social discovery features
- In-app purchases
- Subscription plans
All pricing will be clearly displayed before purchase.
2. Subscription Billing
Certain Zooop features may operate on a recurring subscription basis.
By subscribing, you authorize Zooop or the respective app marketplace (Apple App Store / Google Play Store) to charge your selected payment method automatically until canceled.
Subscriptions may renew automatically unless canceled before the renewal date.
3. Cancellation Policy
Users may cancel subscriptions at any time through:
- Apple App Store settings
- Google Play Store settings
- Account billing settings (if applicable)
Cancellation stops future renewals but does not automatically refund previously charged amounts.
4. Refund Policy
Unless required by law, payments made for:
- Subscriptions
- Premium features
- Boosts
- Promotional services
- Digital purchases
are generally non-refundable.
Refund requests may be reviewed on a case-by-case basis for:
- Accidental duplicate charges
- Technical issues preventing feature access
- Unauthorized transactions
5. Failed Payments
If a payment fails:
- Premium access may be suspended or restricted.
- Subscription services may pause until payment is successfully completed.
Zooop reserves the right to retry failed transactions where permitted.
6. Pricing Changes
Zooop may modify pricing, subscription plans, or premium features at any time.
Users will be informed of significant pricing changes before future billing cycles take effect.
7. Promotional Offers
Zooop may occasionally provide:
- Trial periods
- Discounts
- Promotional pricing
- Referral rewards
These offers may have separate terms and limited validity periods.
8. Third-Party Payment Providers
Payments may be processed securely through third-party providers such as:
- Apple App Store
- Google Play Store
- Payment gateways and processors
Zooop does not store full payment card details on its servers.
9. Taxes
Applicable taxes, fees, or charges may be included depending on your region and payment provider requirements.
10. Account Misuse & Fraud
Zooop reserves the right to:
- Suspend accounts involved in fraudulent payment activity
- Reverse unauthorized transactions where legally permitted
- Restrict access to premium services for policy violations
11. No Guarantee of Matches or Connections
Purchasing premium services does not guarantee:
- Matches
- Replies
- Social connections
- Event participation
- Increased engagement
Premium services are designed to enhance visibility and discovery experiences only.
12. Contact Us
For billing or payment-related questions, contact: